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Question

upgrade

D
New
 Contributor
  • Dpd78
  • New
 Contributor
  • 4 replies

Why are upgrades limited to bottom end phones?

 

I am sim only deal but took out a new ID contract as didn't want offered upgrade. 

 

Had to return pixel 8 and cancel new ID contract as ID mobile so not allow you to change number from one ID mobile contract to another. Disgusted with customer service. 

 

New phone now returned and cancelled. Will seek new provider and leave all together. ID mobile are a joke!

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3 replies

Kash
iD Mobile Employee
Forum|alt.badge.img+24
  • Kash
  • iD Mobile Employee
  • 8192 replies
  • October 16, 2023

Hi @Dpd78,

Welcome to the Community!

You’ll only see handsets that you are eligible to upgrade to.

If you are unhappy with the options you can call our Sales Team on 0207 1391 397.

Unfortunately you can’t port an iD Mobile number from one account to another.

 

Kash

 

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D
New
 Contributor
  • Dpd78
  • Author
  • New
 Contributor
  • 4 replies
  • October 16, 2023

Well terminated contract now so don't have to worry about this joke of a service. 

Kash
iD Mobile Employee
Forum|alt.badge.img+24
  • Kash
  • iD Mobile Employee
  • 8192 replies
  • October 18, 2023

Hi @Dpd78,

Sorry to hear that.

If there is anything you require assistance with, please let us know.

 

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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