upgrade

Have you tried doing this online from in your “My iD Account”, using a web browser, @AndyH60? 

Have you discussed your upgrade options with the iD telephone sales team? 
Contact sales on 020 7139 1397, during normal office hours. 

I have used the Web browser and gone through my account and the online exclusive upgrade deal fir the S23 is still not an option?  I would prefer just to look at different deals open to me on my account than contact sales unless I really have to. Tia

Okay @AndyH60, perhaps any eligible deals shown in the iD app, and online in your iD account, might not meet expectations or actually turn-out to be available.

Unfortunately, iD Mobile don’t appear to offer existing customers much flexibility for upgrading, judging by other topics in this forum. In addition, I’m just a forum member like yourself. 

If you’re currently in a 24-month minimum term handset contract, you can’t upgrade until you’re within the final 60-days of the current minimum term. Any upgrade within this period would have to be the same price per month, or higher than the existing contract.

I only currently have a SIM which is now out of contract so I was looking to get a new 24 month phone contract now.  I will see if anyone from ID get back to me.  Thanks for your input though 👍 

Does the “View all upgrade deals” link in your recommended deal screen work? 
Perhaps the S23 exclusive offer will appear there… 🤞

No, they both take me to the same thing which lists different phones but not the S23 🤷‍♂️

Okay @AndyH60, perhaps iD have got their wires crossed, as they appear to be offering something you’re not eligible to purchase as your upgrade.

Probably not the first time this has happened, nor the last.

Hi @AndyH60,

Welcome to the Community!

If you click the deal and the same deal doesn’t show it would mean that you aren’t eligible for it.

Please feel free to give our Sales Team a call on 020 7139 1397 to see if anything else can be offered.

Kash

So can I ask why its on my dashboard if I can't have it???

That's a rubbish deal anyway. I only pay £40 for the S23 Ultra and the difference is crazy

My partner only pays £28 for hers so yours is quite expensive for £40.  But the point being whether I wanted the offer or not if its on my dashboard as my recommended deal and online exclusive then it should be available if I click on it. 

Hi @AndyH60 

Upgrade offers may show generically, sorry about this.

Tom