Upgrade Issue

Hi @ligiamariaharding 

Welcome to the iD Community.

I’ve sent you a direct message with further information.

Pearl

Hi it’s Simon Richmond. I was due to upgrade last week as my contact was due to upgrade, but upon going thru the process it wouldn’t complete. I have had 5X1p payment taken, gone thru the whole process only for it to not complete.

Id are offering me a deal I really want but I obviously can’t ring cause of COVID, they say the deal may end soon.

Thanks

Hi there Simon.

When you’re placing the order.  Does the bank account you’re using to make any payments or setup any Direct Debit’s with have the exact same address details as the address to which you have written in your iD Mobile account and as where the item is being delivered to?

As generally speaking these need to all be exactly the same.

Those pending 1p payments would be returned to you within 5 days in most cases, as they’re just part of the check mentioned above to try and prevent against fraud and validate your identity and address.

Yea they have the same address. I’ve checked that already, my bank is the same address that’s in my ID app.

Simon Rich

To add to my last message. I recently changed the address on my ID app about 2-3 weeks ago, same with my bank.

Could it take a whilst to verify the address cause of the change.

Simon Rich

Ah ok Simon.

Did you receive a PM from us as Pearl mentioned above?
If so we’ll take some further details from you and dive further into this there shortly.

Team it went to my gmail address. Is this ok?

It went i meant. Let me know if you need anymore help. Thanks

I haven’t had a reply since you mentioned if I got my PM yesterday, is the address the issue.

Thanks

Simon Richmond

I know your busy , but still can you let me know if I need to ring them over my issues when the centre opens.

Thanks

Simon Rixhmond

My order has been processed. Thanks for helping .

Simon Rich