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Question

upgrade issue

Nathan Hodgson
Community Member

Hi, I applied for my upgrade which went through but they’ve cut off my current SIM card and left a message straight away saying my new SIM card will be activated in 1 hour this was 2 days ago. I’ve received the phone but no SIM card and can’t receive text messages nothing on my old phone 

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2 replies

andewhite
Platinum 
Contributor
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  • andewhite
  • Platinum 
Contributor
  • 12347 replies
  • October 26, 2023

Have you still got your old iD SIM card @Nathan Hodgson? 

If so, does it fit in your upgraded device - if yes, does it work?

 

Forum member (non-iD).
Kash
iD Mobile Employee
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  • Kash
  • iD Mobile Employee
  • 8193 replies
  • October 30, 2023

Hi @Nathan Hodgson,

Welcome to the Community!

If you could please confirm what @andewhite has advised so that we can assist you further.

 

Kash

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