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upgrade phone won’t make calls

  • July 27, 2024
  • 1 reply
  • 55 views

Viv Nuttall
Community Member

Received upgrade phone yesterday, all data etc successfully transferred from old phone BUT can’t make /receive calls on new one. Old phone iOS too old to activate new eSIM?

 

Best answer by Matthew T

Hey @Viv Nuttall,

You’ll need to activate the eSIM on your new device. Then you'll be able to make Calls.

Thanks.

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1 reply

Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1984 replies
  • Answer
  • August 2, 2024

Hey @Viv Nuttall,

You’ll need to activate the eSIM on your new device. Then you'll be able to make Calls.

Thanks.