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upgrade vs new contract


I have just gone to look at my upgrade options, £44 a month as an upgrade, but if I look as a new customer the exact same phone and package is coming up at £40 a month, why is this? No existing customer deals??

Best answer by Lauren

Hi @Erin1993, welcome to the community!

However, I’m sorry to hear that our upgrade plans aren’t to your liking. If you’d like to discuss your options further, feel free to call our sales team on 0207 1391 397. They will be able to help.

-Lauren

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3 replies

Lauren
iD Mobile Employee
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  • iD Mobile Employee
  • 479 replies
  • Answer
  • March 23, 2024

Hi @Erin1993, welcome to the community!

However, I’m sorry to hear that our upgrade plans aren’t to your liking. If you’d like to discuss your options further, feel free to call our sales team on 0207 1391 397. They will be able to help.

-Lauren


  • New
 Contributor
  • 3 replies
  • March 23, 2024

Always the case, if you want to stay with ID and can be chewed with the hassle then take a new deal port number to a non id pay as you go SIM then port it back across to the new phone.

 

A chew on but if it saves you £100 maybes worth doing.

 

Alternately pop into a car phone warehouse who can do ID mobile upgrade deals.


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • March 26, 2024

Hi @Erin1993,

Please let us know if you require further assistance and we can help.

 

Kash