Skip to main content
Solved

Upgrade won't complete


Show first post
This topic has been closed for comments

47 replies

  • New
 Contributor
  • 1 reply
  • May 9, 2020

I am due an upgrade and I have now tried 3 times to complete the process and each time after I have entered my payment details which js successful, it then says it is unable to complete the process. 

My bank account shows four pending payments of 1p. I don’t want 4 phones arriving but I would like one of them though please. 

Can someone message me so we can get this resolved asa


Thomas
Community Member
  • 0 replies
  • May 30, 2020

I’ve got the same problem. First upgrade was cancelled. Was advised by online chat to do it again. Got two emails this morning saying there’s a problem with the order.

what is happening with id- can’t speak to anyone. Really dis


Thomas
Community Member
  • 0 replies
  • June 1, 2020

I need this resolving. Why is nothing being done. Not received any commun


  • Community Member
  • 0 replies
  • June 9, 2020

Hi, i have the same issue and have contacted the bank for 5 payment references. Please can you reassure me that i won't receive 5 phones or if my upgrade has gone through. Eagerly anticipating your response please help. 


Hi it’s Simon Richmond. I’m having the same issue for last half a week. The bank charges me 1p which has happened five times. I can’t ring anyone cause of COVID.

 

Please can someone assist as they have offered me the perfect deal for me at least and they say the deal will run out soon.

 

Thanks

 

 

 

 


  • Community Member
  • 0 replies
  • June 22, 2020

I’m having a similar problem. I can’t make or receive any phone calls 


MO113
Active Contributor
  • 17 replies
  • July 14, 2020

 

This is what I get every time , I’m having the same issue , is there any other way to upgrade please ?!!  
thank you 


Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • July 17, 2020

Hello @MO113 

 

Are you using a card registered to the same account holder & billing address?

 

Mohammed


Andrewarc11
New
 Contributor
  • New
 Contributor
  • 1 reply
  • August 23, 2020

 

I have same problem get to payment section it completes then says there was a problem I checked my bank and 1p came out for every attempt 


Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • August 24, 2020
Andrewarc11 wrote:

 

I have same problem get to payment section it completes then says there was a problem I checked my bank and 1p came out for every attempt 

Hello @Andrewarc11 

 

Are you using a card registered to the same account holder & billing address?

 

Mohammed


Andrewarc11
New
 Contributor
  • New
 Contributor
  • 1 reply
  • August 24, 2020

Yes don’t understand tried twice then give up both shows 1p each transaction on my bank 


Kevin M
iD Mobile Employee
  • iD Mobile Employee
  • 2535 replies
  • August 25, 2020

Hi @Andrewarc11 

The bank/ card you’re using would need to be in your own name, and be registered to the same address as the one which you’re using for the contract order.

Please double check with your bank that the address on the account/ card you’re using is a match for the details you’re giving us.  Otherwise the order may get flagged as potentially fraudulent if the details are a mismatch.

Any 1p charges would be refunded back to the account within 3-5 working days at most.


  • Community Member
  • 0 replies
  • November 18, 2020

I am having the same issue.

I have made a previous post about it however I am yet to get a response though I posted it days ago.

 


Will
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • November 20, 2020

Hi @Hermione,

 

Can you provide more details into the specific issues you’re facing?

 

Will


  • Community Member
  • 0 replies
  • November 22, 2020

@Will  I have triggered four credit checks but none of them seem to be sucessful. I have had no confirmation that anyone them went through ( i have even checked my spam and junk mail)


Will
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • November 27, 2020

Hi @Hermione,

 

I’ve just dropped you a Private Message so we can discuss this in further detail.

 

Will


Tigs1966
New
 Contributor
  • New
 Contributor
  • 4 replies
  • November 27, 2020

I am having the exact same issues. Account and bank are both correct, bank details entered are correct, but it just fails at the last step . Help!!!!!


Tigs1966
New
 Contributor
  • New
 Contributor
  • 4 replies
  • November 27, 2020
Tigs1966 wrote:

I am having the exact same issues. Account and bank are both correct, bank details entered are correct, but it just fails at the last step . Help!!!!!

4 x01p have been taken from one bank account and another from a different account.....


Ryan
iD Mobile Employee
  • iD Mobile Employee
  • 4570 replies
  • December 2, 2020

Hi @Tigs1966,

Is your billing address given to us the exact same as the one that your bank has down for you? If it isn’t, this can cause verification issues when we check your details by doing the 1p payment.

Ryan


Tigs1966
New
 Contributor
  • New
 Contributor
  • 4 replies
  • December 4, 2020

Yes, it is, I have checked over and over and I’ve even taken Devon out to make sure it is exact….. This is becoming really annoying.  I don’t know how many times I’ve done this now.  I just want to have a sim only deal of £7 per month, keeping my old number, surely you can accept this as authorisation - after all it’s not increasing my payments in any way???  Frustrated to say the least! I even missed out on the Black Friday deal because of this!!


Mounia
Community Member
  • Community Member
  • 0 replies
  • December 8, 2020

m also having the same issue! I have tried on numerous occasions but still get the transaction failed pop up at the end.

 

 


Ryan
iD Mobile Employee
  • iD Mobile Employee
  • 4570 replies
  • December 17, 2020

Hi @Tigs1966 & @Mounia,

I would recommend contacting our Live Chat Team here for further help with any new purchases as we can’t set these up here, sorry.

Ryan