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upgraded phone not working


Louis Ashton-bryan
Community Member

My upgraded iphone 14 isn’t working, it won’t continue past a software upgrade screen, I received it Monday and still isn’t upgrading, I can’t access anything on the phone due to the upgrading screen, I want to sent this current iphone 14 back in return for another one as I’m still having to use my old phone now because the upgraded one doesn’t work

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2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12407 replies
  • November 8, 2023

Maybe you can take your new iPhone 14 to an Apple or Currys store and the staff should be able to assist upgrading the iOS on your iPhone 14 @Louis Ashton-bryan.

Forum members @Michael mobile and @Katy Barber Ryan had a similar problem. 

https://community.idmobile.co.uk/ask%2Da%2Dquestion%2D18/problems%2Dsetting%2Dup%2Diphone%2D14%2D56438?postid=151120#post151120

Their solution might help in your situation.

 

 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8408 replies
  • November 9, 2023

Hi @Louis Ashton-bryan 

 

I’m sorry to hear this, it may be worth checking the above linked thread from @andewhite, you may not be alone in this problem.

 

It could also be worth contacting Apple directly to see if they have any specific support if this is a known issue.

 

If you’d still like to explore the option of a like for like exchange please let us know so we can get in touch.

 

Tom