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upgraded sim

R
Active Contributor

On sim only,  have upgraded through the app to new sim deal.  Will the new sim work on my number or do I have to port the number around 

Best answer by andewhite

Rose-Marie wrote:

I just changed plan within the app,  I have a new sim card through the post,  which says already activated but my new upgrade and monthly amount hasn't changed 

If you’ve received an activated iD SIM card, sounds like you’ve purchased a new plan, @Rose-Marie.

If you don’t want the new plan, just return your order within the cooling off period.

 

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    WelshPaul
    Platinum 
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    • WelshPaul
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    • February 23, 2024

    What you need to do depends on what it is you did. If you purchased a whole new plan rather than just switching your existing plan to a new one, then you will need to port out and port back in. If you changed plan, then you need to do nothing.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    R
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    • R
      Rose-Marie
    R
    Active Contributor
    • Rose-Marie
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    • 6 replies
    • February 23, 2024

    I just changed plan within the app,  I have a new sim card through the post,  which says already activated but my new upgrade and monthly amount hasn't changed 

    andewhite
    Platinum 
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    • andewhite
    • Platinum 
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    • Answer
    • February 23, 2024
    Rose-Marie wrote:

    I just changed plan within the app,  I have a new sim card through the post,  which says already activated but my new upgrade and monthly amount hasn't changed 

    If you’ve received an activated iD SIM card, sounds like you’ve purchased a new plan, @Rose-Marie.

    If you don’t want the new plan, just return your order within the cooling off period.

     

    Forum member (non-iD).
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8613 replies
    • February 24, 2024

    Hi @Rose-Marie 

     

    Have you been given a new iD Mobile number? Are BOTH SIM cards getting a signal? If so, this is a new, completely separate plan.

     

    If you’ve upgraded to a new deal, you may be sent a new SIM card, you don’t need to activate and use this as the upgrade will be accessible on your current SIM card.

     

    It might take a little bit of time for the app/website tariff to update to the new upgraded plan.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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