Upgraded to SIM only - no option to keep number

Hi @Lucy Robinson 

What you’ll need to do is text the word ‘pac’ on old sim that will give you a code.

So when your new sim arrives you can transfer your number across to the new account but you’ll have to put the new number under a different email address as this company only allows one number to be registered under a email address or you can try and get someone to transfer it across via the live chat link that’s if they don’t disconnect you as they kept doing with me when I was trying to talk to them so I’ve gone back to previous provider as that way I’ve no longer got the hassle.

I hope that helps you.

If you upgraded while you were signed-in to your iD online account (iD app), and selected one of the upgrade offers available in your iD online account, you keep your existing number with the upgrade @Lucy Robinson. 

If you’ve purchased a new connection to the iD network, your existing iD account stays open and you will have a second iD account for your new connection.

Hi @Lucy Robinson 

Have you upgraded or purchased a new plan?

If you’ve upgraded, the number stays the same.

If you’ve purchased a new plan, you’ll need to use the iD Mobile port form to keep a number from another network.

Tom