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Upgrading my phone and now the pictures/gallery are not working

  • September 18, 2023
  • 1 reply
  • 17 views

i have just upgraded my phone a Samsung to a samsung and all my pictures are now coming up as a negative. All my pictures/gallery are corrupt. What shall i do to restore to the orignal set up? thanks 

Best answer by Kash M

Hi @Pancakegirl,

Welcome to the Community!

It may be worth deleting the pictures and transferring all the images again.

The following link may help with the transfer method.

https://www.samsung.com/uk/support/mobile-devices/how-do-i-switch-my-android-device/

 

Kash

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1 reply

Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • Answer
  • September 20, 2023

Hi @Pancakegirl,

Welcome to the Community!

It may be worth deleting the pictures and transferring all the images again.

The following link may help with the transfer method.

https://www.samsung.com/uk/support/mobile-devices/how-do-i-switch-my-android-device/

 

Kash