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Using an existing email address for a new account

T
Community Member

Hi there, I have an old account that closed quite a long time ago and I’m creating a new online account for my current phone number. Whenever I try to use my email to log in, a message pops up saying:

‘Your iD plan ended more than 6 months ago, so your online account has now been closed. If you need help, please call our customer services team on 0333 003 7777.’

If I try to create a new account, it won’t let me as my email address is linked to my previous account. How can I create a new account with the same email? Customer service over the phone and live chat is not available currently.

Thanks

Best answer by Kevin M

Hi there @Tuskbug 

Unfortunately this is a limitation of our account system.  Each new account would need to be it’s own unique entity, with it’s own username and email attached.

If it’s a gmail address you’re using, you could add a fullstop into your email (to the left of the @gmail.com/@googlemail.com) and to our systems that will appear to be a new email, though mail would still arrive as it were to the email as if no full stop was included.

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12 replies

Kevin M
iD Mobile Employee
  • Kevin M
  • iD Mobile Employee
  • 2535 replies
  • Answer
  • July 30, 2020

Hi there @Tuskbug 

Unfortunately this is a limitation of our account system.  Each new account would need to be it’s own unique entity, with it’s own username and email attached.

If it’s a gmail address you’re using, you could add a fullstop into your email (to the left of the @gmail.com/@googlemail.com) and to our systems that will appear to be a new email, though mail would still arrive as it were to the email as if no full stop was included.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
T
Community Member
  • Tuskbug
  • Author
  • Community Member
  • 0 replies
  • July 30, 2020

Thanks Kevin, I’ll give it a try.

Will
iD Mobile Employee
  • Will
  • iD Mobile Employee
  • 4103 replies
  • July 31, 2020

No worries @Tuskbug,

 

Please let us know if you need anything else.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Chris2345
Active Contributor
  • Chris2345
  • Active Contributor
  • 6 replies
  • October 24, 2020

Hi, is this still the case? Could I not have my old account reactivated instead and just attach my new contract details to it? 

Cheers. 

Ryan
iD Mobile Employee
  • Ryan
  • iD Mobile Employee
  • 4571 replies
  • October 28, 2020

Hi @Chris2345,

This is still the case and we can’t reinstate an old account. Sorry for any inconvenience caused by that.

Ryan

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A
Community Member
  • Angela_13
  • Community Member
  • 0 replies
  • June 23, 2021

Does adding the full stop to existing Gmail address as per Kevin's answer work?

Mohsin
iD Mobile Employee
  • Mohsin
  • iD Mobile Employee
  • 2173 replies
  • June 24, 2021

Hi @Angela_13 

You are more than welcome to try adding a full stop to your existing email address when creating a new iD account for a second number, however, if it does not work, it may be best to create a new email address for your second iD account. 

-Mohsin 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
WelshPaul
Platinum 
Contributor
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  • WelshPaul
  • Platinum 
Contributor
  • 2972 replies
  • June 24, 2021

In theory you can use whatever email address you like, even if you don’t own it...

 

I used mymobilenumber@idmobile.co.uk for both my accounts because it’s just a username. 

However, once logged in navigate to:

  • My account > My details > Email address

And update the entry with your real email address. You can still use it here even if you used it with a previous account.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Mohsin
A
J
3 people like this
  • Mohsin
    Mohsin
  • A
    Angela_13
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    Joe.Johnston
A
Community Member
  • Angela_13
  • Community Member
  • 0 replies
  • June 24, 2021

Finally, someone who sounds helpful, I'll give it a try. Thank you WelshPaul 

A
Community Member
  • Angela_13
  • Community Member
  • 0 replies
  • June 24, 2021

Works perfectly, I have access to the App using the made up email address. As you said, once in it allows you to change your email address in 'My Account.

I'm so happy that I don't have to have a second email address, cheers Buddy 👍

WelshPaul
1 person likes this
  • WelshPaul
    WelshPaul
Will
iD Mobile Employee
  • Will
  • iD Mobile Employee
  • 4103 replies
  • June 25, 2021

Wow @WelshPaul,

 

Great work around! We’ll be sure to keep this in mind in future. Glad you’re now sorted @Angela_13.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
terrywebbs
Helpful
 Contributor
  • terrywebbs
  • Helpful
 Contributor
  • 515 replies
  • June 30, 2021

Another workaround that will actually give you a working email address, no need to change anything on the account side!


Simply add a plus sign + not a full stop and you can even receive email.

This will give you an email alias at your current email provider
(works for the vast majority of email accounts)

yourname@gmail.com

yourname+account1@gmail.com

yourname+account2@gmail.com

yourname+account3@gmail.com

Giving you three alias’s that will receive email at your email address.

Neat little trick if you ever want a few more free email addresses to test out services or remain anonymous on the internet….

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