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Verification Codes

  • January 19, 2025
  • 3 replies
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L
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  • lee001
  • New
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  • 1 reply

Hi

i I have tried all the tips about reentering my phone number, airplane mode, network reset etc

 

i have contacted my bank and they say they have a record of the codes being sent. 
 

I have an eSIM on an iPhone 15 so I can’t try the sim it in a different phone. 

I transferred my old number to ID  so I assume this is the problem 

do I need to leave ID to get this to work 

 

thanks

 

Best answer by MZone

Please contact live-chat to discuss this:

https://www.idmobile.co.uk/live-chat

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    MZone
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    • MZone
    • Gold Contributor
    • 588 replies
    • Answer
    • January 19, 2025

    Please contact live-chat to discuss this:

    https://www.idmobile.co.uk/live-chat

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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    • lee001
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    • 1 reply
    • January 20, 2025

    Thanks for the replies

    I have tried live chat 3 times, all of them with different answers and none of them worked. I’m now waiting for the Technical Department to come back to me

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3054 replies
    • January 20, 2025

    Hey there ​@lee001, sorry to hear that.

     

    As kindly advised by ​@MZone, we’d recommend contacting our live-chat with this to troubleshoot further and potentially raise to our technical team for you:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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