Very slow mobile data

Hi @hemkomp,

Welcome to the Community!

Have you checked the coverage in the area HERE

Please check the coverage and the network status to see if there are any issues in the area.

Has the speed recently changed?

Alternatively you can confirm the full postcode here for us to check.

Kash

Hi Kash,

Yes I have checked the coverage of the area and the network status on the website! This is happening every day and mostly at evenings. I know that everyone is using internet in the rush hours, but this is ridiculous slow. 

My full post code is Al10 9ES 

Please help with that issue!

Thanks in advance 

Hi @hemkomp, thanks for getting back to us!

I can’t detect any outages in your area offhand. However, this does sound like a congestion issue. We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

-Lauren

There you go again, that is every evening...it's annoying really...

Hi @hemkomp 

I see we were already in contact via private message about this, however as we didn’t hear anything back from you in a while we closed the case.

If you’re still having issues, please send us another message.

Tom