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Viewing and Downloading Bills

John Stewart
Community Member

I have the latest Samsung Galaxy S24 phone. I am unable to view my bills or download them. I get the following message:-

 "To use pictures/videos/media files,allow application to access Storage. Tap Settings->Permissions and turn Storage on".

 

When I click on Settings it takes me to:-

 

Notifications which shows Blocked. When I click on this it takes me to:-

"Allow notifications"  which are off but will not let me turn them ON.

 

My wife has an older Samsung Galaxy and she is having the same problem.

 

What should I do?

 

Best answer by Tom

Hi @John Stewart 

 

I’m sorry to hear this, it may be worth instead of using the app/website in this case to try logging in via the website and downloading bills via there.

 

Tom

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    2 replies

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8408 replies
    • Answer
    • February 14, 2024

    Hi @John Stewart 

     

    I’m sorry to hear this, it may be worth instead of using the app/website in this case to try logging in via the website and downloading bills via there.

     

    Tom

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    Kash
    iD Mobile Employee
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    • Kash
    • iD Mobile Employee
    • 8193 replies
    • March 19, 2024

    Hi @Steve Flesh,

    Are you able to access it via a different device?

    Which make and model handset are you using?

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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