voicemail notification wont clear

I've got the same problem.

Do I need to create a new chat or will someone from ID contact me from here?

Thanks

Jimmy

Hello @fernandez.jaime,

I’ve replied to you elsewhere and sent you a PM.

Mohammed

Many thanks Mohammed,

What's a PM anyway?

Sorry for any confusion there @fernandez.jaime 

PM (private message).

Simply click on your profile icon in the top right, then go to your private messages.

I have the same problem. Please help 

Hello @What a palaver,

Sorry to hear you’re also having the same issue.

We need to just double check the issue is not related to your handset settings before we can PM to raise.

Can you confirm you’ve tried the following:

1. Checked your voicemail
2. Called yourself from a different number, left a voicemail message, fully listened to the voicemail and deleted it then restarted
3. Clear the cache for the Phone app usually found by going into Settings > Apps > the finding the phone/dialler app you use to make calls with

If you've tried all these and the issue persists, let us know and we will PM you right away. 

Mohammed

Hi Mohammed, 

Yes I tried that before and I've just tried again, plus restarting. It still hasn't cleared I'm afraid

David 

Hi @What a palaver,

We’ll send you a Private Massage now so we can pass this to our Tech Team for you.

Will

I have this problem but I have just joined from o2 and received a Network Provider voicemail, listened to it but no way of deleting it. Please assist. Thank you

Hi @Alexander Robinson,

Welcome to the Community!

You can dial 123 or your Voicemail contact if saved then you will be able to listen to your voicemail and be given the option to a) save it and move on or b) delete it.

Kash

Many thanks for your answer but it did not answer my question. I have 2 voicemails from network provider which I have listened to. This voicemail did not give an option to delete, which is usually the number 3. Plus the voicemail still says not listened too which a coloured dot

Hey @Alexander Robinson, sorry to hear it’s still an issue.

So to confirm, you’re unable to delete your voicemail messages, and they’re showing up as unlistened too, even when you have listened to them?

Thank you,

Tyler

Yes, but it says ‘Network Provider Voicemail’ 2 messages. But only 1 message there. There is NOT an option to delete (usually No. 3). In number 3 now it is greetings. No.2 message to someone new. 4. Change pin and 5. Settings. And in settings it’s nearly the same as above but slightly worded differently 

I am having the same ssue as above. Icon will not go away.

Hundreds of people are and I have spoken to id twice about it and they don’t have a clue how to fix it. 

I’ve just been onto chat. They told me to visit the store so they can have a look.

Unfortunately I don’t have a store near me. If he does manage to fix it, could you ask him to write it down what he did and post it here please. Many thanks in advance

I have ported my number from O2 TO ID, I have no voicemail messages but Voicemail keeps telling me I have messages and a notification.  I tried everything suggested to try and remove it but it is still there. I have even turned off voicemail.  Help!  It’s very irritating 😠 

Hi @Alexander Robinson, @Dawny41 & @Kernowmum 

Sorry to hear this, do you still require assistance with this?

Please let us know if so so we can get in touch.

We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.

Tom

you recommend me using ‘Live Chat’? I’ve used live chat many many times and thry have no clue how to clear this. If you think you can fix this problem then please by all means Contact me as live chat does not have a clue 

Hi @Alexander Robinson,

Our Live Chat Team can raise a ticket to the Technical Team if required.

The team will then investigate the issue and request you to contact us for an update.

Kash

Yes please I would love the technical team to try attempt this one. 

Hey there @Alexander Robinson, in that case, please contact our live-chat below:

https://www.idmobile.co.uk/live-chat

They can raise that to the technical team for you.

Thanks,

Tyler