After years, I moved from Vodafone to ID mobile and my world came crashing on me. 5G or 4G? Terrible speed. So many times internet not working. Calling someone? Well I haven't been able to speak to NHS, GP, Bank, Insurance company pr anyone else on the phone properly since I moved to this joke of a network. I want to get out without paying charges. I moved to ID mobile in October 23 (how can I forget thay dreadful month?). Once I contact customer service (boy that was a struggle to find customer service or a human to chat/speak with). The genius from customer service told me to reset my Network settings etc. It didn't help. I have a phone with this terrible SIM card but I don't have a phone. Can someone guide me to get out of this contract? ID Mobile is in breach of contract anyway for not providing me the services they are chatging me for.
Want to get out. Disgusted by the services
Best answer by Kash
Hi
Welcome to the Community!
I’m sorry to hear about the issues that you experienced with the coverage.
Can I check that you have checked the coverage and network status in your area using the link below:
https://www.idmobile.co.uk/help-and-advice/coverage
It may also be worth testing the SIM in a different handset and we can also get a replacement SIM sent out?
What term is your current contract?
Kash
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