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wanting to change to 24 month phone contract


Melissa Marley
Community Member

So I currently have a sim only contract. I am wanting to get a new phone and have found a deal for an iPhone with an id mobile sim however I don’t know how I will be able to transfer the number over the that 

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2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12459 replies
  • February 29, 2024

Unfortunately @Melissa Marley, iD Mobile can’t/won’t transfer your mobile number from one iD account to another iD account. 

You can discuss your upgrade options with the iD sales team by calling 020 7139 1397.

This forum article is relevant here. 


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • March 3, 2024

Hi @Melissa Marley,

Welcome to the Community!

Please let us know if you require any assistance.

It looks like @andewhite has provided all the relevant information.

 

Kash