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We can't register an eSim - it says it isn't ready yet

  • August 21, 2024
  • 1 reply
  • 46 views

Hi

 

On 14th June, I placed an order for an eSim for my colleague, which went through to them. However, when they tried to register their eSim on their phone, they got a message that the eSim wasn’t ready yet.

They have tried to get hep, but because they didn’t place the order you won’t help them.

 

Can you please help us get this registered?

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1 reply

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8192 replies
  • August 27, 2024

Hi @simcoll,

Welcome to the Community!

If you are the account holder you will need to contact our Live Chat Team directly.

The team will be able to assist you further with your query.

 

Kash