We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again

I keep getting this error message when I try to transport my old number to ID Mobile.

There’s no customer service number to speak to and no one on live chat. Can someone please help?

thanks

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+24

Welcome to the Community!

Can you please confirm that the transaction number that you are entering starts with a 4?

You’ll see the transaction number on the welcome email that we sent you.

Kash

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Hi I keep getting a message about details not correct when I try to switch my nu

Ac

Yes it begins with a 4

Ac

Anyone there??

Ac

+25

Please note we aren’t a live chat service, we wouldn’t respond instantly here.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Tom

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