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weak network


Good afternoon. I've been struggling all week to make phone calls from my mobile. Difficult to connect and when I do the other person says I'm constantly breaking up. I've checked coverage online and it says it good. I've turned phone off/on. Any tips to improve please?

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2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12454 replies
  • January 10, 2024

Perhaps there’s network fault / issues, or congestion at your location, @smt

Check online at https://www.three.co.uk/support/network-and-coverage/network-support.

 


Tom B
iD Mobile Employee
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  • iD Mobile Employee
  • 8434 replies
  • January 12, 2024

Hi @smt 

 

I’m sorry to hear this, is it just this week you’ve had issues? Before this week was okay?

 

Please could you let us know the postcode(s) where you’ve had these issues?

 

How are texts and data?

 

Tom