Hi I received my phone and sim and entered the pac code before ordering the phone however the number hasn't moved I have not recieved a welcome email yet to get a transaction number so that I can move my number when am I likely to receive this
Solved
Welcome Email Not Received
Best answer by Tyler C
Hey there Poppy, we’re really sorry to hear that you haven’t received your welcome email yet.
Firstly, may I ask if you ordered via ID Mobile online? Or did you order via Carphone Warehouse/Currys/Mobiles.co.uk? The reason I ask, is this seems to be a common issue when customers order from one of our third parties, and we can only apologise for that.
However, the good news is that we can easily get that code for you if you still need it, so please let us know if you do, and we can pop you a PM.
Or you can contact us via live-chat for further assistance:
https://www.idmobile.co.uk/live-chat
Thank you,
Tyler
This topic has been closed for replies.
+26I got my iD welcome email 1-month after receiving my order items, after using the iD Mobile website to place my order,
My transaction number was on the paper invoice I received with my order items.
+24Hey there Poppy, we’re really sorry to hear that you haven’t received your welcome email yet.
Firstly, may I ask if you ordered via ID Mobile online? Or did you order via Carphone Warehouse/Currys/Mobiles.co.uk? The reason I ask, is this seems to be a common issue when customers order from one of our third parties, and we can only apologise for that.
However, the good news is that we can easily get that code for you if you still need it, so please let us know if you do, and we can pop you a PM.
Or you can contact us via live-chat for further assistance:
https://www.idmobile.co.uk/live-chat
Thank you,
Tyler
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