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What happens during my swtich from O2 on the switch date?


Steph Mercer
Community Member

My phone is due to switch over today. 

 Ive read that it can take til 10pm. 

 However i can recieve phone calls texts from some people but not others is this right during the process. 

 How will i know when its completed?

Thanks 

Best answer by andewhite

Okay @Steph Mercer, the services available during a number transfer seems to differ, depending on which service provider you are transferring your number from.

When I joined iD there was a period of around 5-hours when I had no services - from the time my old provider’s SIM became inactive, until the number I was keeping worked with the iD SIM card.

My transfer was completed by 3pm, on the scheduled date.

 

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andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12167 replies
  • Answer
  • July 12, 2023

Okay @Steph Mercer, the services available during a number transfer seems to differ, depending on which service provider you are transferring your number from.

When I joined iD there was a period of around 5-hours when I had no services - from the time my old provider’s SIM became inactive, until the number I was keeping worked with the iD SIM card.

My transfer was completed by 3pm, on the scheduled date.

 


Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • July 13, 2023

Hey @Steph Mercer,

You’ll also get a text letting you know when this has ported!

Mohammed