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What is iD Mobile's contact number?


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Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7745 replies
  • November 1, 2022

Hi @Toffee1963,

We can certainly check this out.

Are you able to send us a screenshot of the emails that you are receiving?

You can crop out any personal information you want to hide.

 

Kash


Toffee1963
Active Contributor

I'm not interested in your suggestions and I've deleted them. 

DON'T REPLY TO THIS MESSAGE?


anzelika
New
 Contributor
  • New
 Contributor
  • 1 reply
  • November 9, 2022

Hi , I have locked my phone by entering the wrong sim lock 3 times i need to get a PUK code. I can`t get into my account as don`t know details and can`t do lost info as can`t get on phone how do i get PUK


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7745 replies
  • November 14, 2022

@anzelika,

I can see that we have responded to your other post.

If you still require assistance, please get back to us there.

 

Kash


Angela Yates
Community Member
  • Community Member
  • 0 replies
  • May 20, 2023

7777 customer service number 


Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • May 22, 2023

Hey @Angela Yates,

Do you need any help at all?

Mohammed

 


Denise Wise
Community Member
  • Community Member
  • 0 replies
  • May 22, 2023

Hi I tried to enter my PUC code to switch to my old number but it says there is an error. I have done this three times checking all the details are correct but not working. How can I talk to customer services? My PUC lasts till 14 June so not run out yet. 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7639 replies
  • May 23, 2023

Hi @Denise Wise 

 

Did you submit your PAC code to us during purchase? If so you won’t need to submit it to us via the form again.

 

If you didn’t submit it already please let us know so we can get in touch.

 

Tom


how can i get a PAC number


Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • June 6, 2023

Hey @COLIN JOHNSON,

You can simply text the words PAC to the number 65075 from the iD SIM card.

A PAC code will then be texted to you and you can give that to the new network provider who will port your number out.

 

As well as that, you can even log into the iD app/account.

Click My Account  then End my plan and when asked if you want to keep your number, just select Yes.

 

Let us know how you get on and sorry to hear you’re thinking of leaving.

If there’s anything we can do to help, please let us know.

 

Mohammed


  • New
 Contributor
  • 1 reply
  • July 15, 2023

Hi

Can you confirm (or not) that iD mobile will be testing the Motorola G200 regarding 5G access?


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7745 replies
  • July 18, 2023

Hi @Bronco,

Welcome to the Community!

I can see that we have responded to elsewhere.

Unfortunately we don’t have a timescale for testing or if the device will be added in the future.

 

Kash


  • Community Member
  • 0 replies
  • August 29, 2023

I have been trying to contact you for two day’s now. I have paid my mobile phone bill twice now and I am still getting a message saying I cannot make any calls until I pay my bill. This is really urgent as I have to contact someone. My mobile number is [REDACTED]. Do you have a telephone number I can Call?


andewhite
Platinum 
Contributor
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  • Platinum 
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  • 11680 replies
  • August 29, 2023
Julia Mullan wrote:

I have been trying to contact you for two day’s now. I have paid my mobile phone bill twice now and I am still getting a message saying I cannot make any calls until I pay my bill. This is really urgent as I have to contact someone. My mobile number is 074826 81696. Do you have a telephone number I can Call?

iD Mobile don’t have a telephone number for customer service @Julia Mullan

Try live chat, Facebook Messenger, or X (Twitter) DM to privately message iD support for assistance with your iD account - the agents work until 8pm on weekdays. 
🤞


  • Community Member
  • 0 replies
  • August 29, 2023

Can you send me the private message iD support address. I have tried live chat and it says it may take a few seconds to open up I waited for minutes but it did not open up. I have now checked my balance and it is showing every payment I make is going to a minus amount. I really need to speak to someone now.

 


andewhite
Platinum 
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  • 11680 replies
  • August 29, 2023

 

Julia Mullan wrote:

Can you send me the private message iD support address. I have tried live chat and it says it may take a few seconds to open up I waited for minutes but it did not open up. I have now checked my balance and it is showing every payment I make is going to a minus amount. I really need to speak to someone now.

 

Popup blockers can stop the live chat from working @Julia Mullan
If you can’t use live chat, login to Facebook or X (Twitter), then use Facebook Messenger or send an X (Twitter) DM, to iD support. 
🤞


  • Community Member
  • 0 replies
  • August 29, 2023

Can I get a response please

 


  • Community Member
  • 0 replies
  • August 29, 2023

I need the iD support e mail address


andewhite
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  • 11680 replies
  • August 29, 2023
Julia Mullan wrote:

Can I get a response please

 

Unfortunately, this forum isn’t for real time live chat @Julia Mullan - iD staff normally read user posts once a day, though sometimes not this often.  

 

Julia Mullan wrote:

I need the iD support e mail address

It’s not obvious that iD Mobile have an email address for customer support - the sitemap for the web site doesn’t have a link for this, nor does the iD Mobile “Contact Us” page. 

One iD email address appears to be documents@idmobile.co.uk - though doesn’t sound promising for getting iD account support. 
🤞


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7639 replies
  • August 30, 2023

Hi @Julia Mullan 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7639 replies
  • August 30, 2023

Hi @andewhite 

 

Thanks for the help here, it’s worth noting that the email address mentioned is not a customer service/support channel.

 

Tom


andewhite
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  • Platinum 
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  • 11680 replies
  • August 30, 2023
Tom wrote:

Hi @andewhite 

 

Thanks for the help here, it’s worth noting that the email address mentioned is not a customer service/support channel.

 

Tom

Okay thanks @Tom.
FYI, the email address came from a live chat agent, when asked how to email iD support.