When i go to end my plan, it says that my subscription details are not found in cmp6 system. | Join the discussion, ask questions, share advice.

When i go to end my plan, it says that my subscription details are not found in cmp6 system.

I haven’t used this phone in months, it won’t charge and i already have a new plan with a different company. I just want to end this plan, but i can’t. How do i get around this?

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2 replies

Userlevel 7
Badge +10

Hello @jlomaxc,

We’re sorry to hear about that. Unfortunately the problem may be linked to this on-going services issue found here.

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further. To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview


Userlevel 5
Badge +8

Hello @jlomaxc 

If you’re not moving to another network, you can end your plan via the iD Mobile app or your online account.

There’s a 30-day disconnection period, which applies even if the minimum term of your contract has ended. This means you’ll continue to pay for your iD Mobile services for the next 30-days.

At the end of the disconnection period, we’ll terminate your number and send you your final bill.

To cancel your plan without moving to another network, simply:

  • Log in to the iD Mobile App or My Account online
  • Go to My Account > Manage my plan > Thinking of leaving > Switch or Cancel Now
  • Choose End your iD Mobile plan and follow the instructions

If you’re unable to cancel your plan using the iD Mobile App or your online account, you can chat to one of our Live Chat agents. The team are available to answer chats 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday.





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