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When I phone a number it tells me I have dialed the customer payment helpline.

D
Community Member

I have paid my bill but whenever i call someone it says I’ve dialled customer payment help line but records show I have paid so it hangs up. Cannot access live chat til tomorrow morning but I am at work currently and need to call/text/use data so cannot wait until then

Best answer by Kash M

Hi @Dobbietheelf,

Welcome to the Community!

Just checking if you managed to resolve this via Social Media?

If you still require assistance, please get back to us.

 

Kash

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8 replies

Geluk
Silver Contributor
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  • Geluk
  • Silver Contributor
  • 476 replies
  • April 28, 2024

Try Direct Messaging them via social media😄

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Kash M
iD Mobile Employee
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  • Kash M
  • iD Mobile Employee
  • 8275 replies
  • Answer
  • April 30, 2024

Hi @Dobbietheelf,

Welcome to the Community!

Just checking if you managed to resolve this via Social Media?

If you still require assistance, please get back to us.

 

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
C
New
 Contributor
  • catrinjames
  • New
 Contributor
  • 1 reply
  • June 23, 2024

Hi

 

I have the same issue and need access for work purposes tonight.

I am up to date with my payments and the call just hangs up.

How do I resolve this asap?

Kash M
iD Mobile Employee
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  • Kash M
  • iD Mobile Employee
  • 8275 replies
  • June 26, 2024

Hi @catrinjames,

Welcome to the Community!

I hope that you managed to get this resolved.

I would advise contacting our Live Chat Team as this will be the quickest way to get this resolved.

However please let us know if you require further assistance and we can help.

 

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Lisa Collins 0205
New
 Contributor

I’m having this issue too and I need to use my phone as I have no landline 

J
New
 Contributor
  • Jonkohn
  • New
 Contributor
  • 1 reply
  • July 8, 2024

I now have exactly the same issue. Tried to make numerous calls to different numbers and it just says that I have dialed the customer helpline every time. Have tried restart and turning on and off. Seems to be a common issue. Really frustrating

Lisa Collins 0205
New
 Contributor

I’m now sorted, so I messaged on their Facebook and Twitter pages and got a response quickly.  So frustrating, will definitely rethink my options next time 

Tyler C
iD Mobile Employee
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  • Tyler C
  • iD Mobile Employee
  • 5587 replies
  • July 24, 2024

Hey there @Lisa Collins 0205 & @Jonkohn, we hope this has been resolved now. 

 

If this happens in the future, please contact our live-chat immediately:

 

https://www.idmobile.co.uk/live-chat

 

Thank you,

Tyler

 

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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