I have spent 3 hrs trying to get to speak or live chat to someone. I need a transaction ID to transfer my number but don’t have one. It will not allow me to do it in my services without one. How do I get one. I can’t find welcome email etc so no good suggesting that. I am just about ready to cancel contract. Never known a company where you cannot speak to someone
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Where can I find my transaction ID
Best answer by Kash
Hi
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Kash
This topic has been closed for comments
+26The transaction ID is on the printed invoice that should have arrived with your order item(s).
If live chat doesn’t work, you can also ‘talk’ to iD Mobile’s social media customer care team, by sending a private message, using facebook or Twitter.
The agents work 9am - 8pm weekdays, and 9am - 6pm weekends (and bank holidays).
Otherwise, just wait here for a day, or possibly longer, for the iD team to read your post.
🍀
Hey
The Welcome email may be in your spam/junk folders but if you still need help we can send you a PM here.
Mohammed
Mohammed wrote:
Hey
The Welcome email may be in your spam/junk folders but if you still need help we can send you a PM here.
Mohammed
I am also unable to find my transaction number anywhere.
Instant chat can’t provide it either so I’m not sure of any other way to find it? It doesn’t even seem to be on the app?
Could you please DM me my transaction number?
Hi
I’ve just checked myself and
1 person likes this
+25Hi
Have you tried the above from
Please check your spam and junk for the order complete mail, the transaction number will begin with a 4.
Tom
+24Hi
We hope that you managed to get this sorted and find your transaction number.
However if you still require assistance, please feel free to get back to us and we can PM you.
Kash
Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
1 person likes this
Hi,
I have the same issue with being unable to find my transaction id. There are no emails prior to me joining the ID community and nothing in the app or profile.
Can some please DM my transaction ID as this seems to be a common issue which isn't being addressed?
+24Hi
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Kash
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