Just got an iD sim only deal, but the service is terrible in my area. I want to cancel my contract in the cooling off period, but they are trying to charge me full cancellation price. So difficult to get through to someone and I cannot find a copy of my contract on the app or website.
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+26The following article might help in this situation
The cooling off period changes depending whereabouts you purchased your item(s).
Your first iD bill should give you an idea of when the contract began.
+25Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
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