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Question

Why 6 month to go from Sim Only to Upgrade?

  • September 25, 2023
  • 6 replies
  • 151 views
Craig Piper
New
 Contributor

Is there a valid reason why I cannot take out a contract after 2 months sim only?

I now wish too, to get a new phone and in return be contracted for 24 months but it will not allow it?

I know I could do it as a fresh customer, but want to keep my number? 

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6 replies

Tom
iD Mobile Employee
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  • Tom
  • iD Mobile Employee
  • 8394 replies
  • September 28, 2023

Hi @Craig Piper 

 

Upgrades on SIM only plans will be available after 6 months, from this time options for upgrades will be seen in the iD Mobile app/website while logged in.

 

Unfortunately, you cannot upgrade before this 6 months, sorry.

 

Tom

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Craig Piper
New
 Contributor
  • Craig Piper
  • Author
  • New
 Contributor
  • 2 replies
  • September 28, 2023

Is there anyway to take a new contract and migrate SIM/number from my SIM only?

andewhite
Platinum 
Contributor
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  • andewhite
  • Platinum 
Contributor
  • 12347 replies
  • September 28, 2023
Craig Piper wrote:

Is there anyway to take a new contract and migrate SIM/number from my SIM only?

Yes there is a way, although it’s a bit of a faff @Craig Piper.

  1. Get a PAC from iD Mobile for the number you want to keep, and give this PAC to another service provider.
  2. Once the number you want to keep has been successfully transferred to the new service provider, ask them for a PAC.
  3. Use the PAC obtained in step 2 with the new iD contract you’re planning to keep.

 

 

Forum member (non-iD).
Kash
iD Mobile Employee
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  • Kash
  • iD Mobile Employee
  • 8193 replies
  • September 30, 2023

Hi @Craig Piper,

Please let us know if you require further assistance.

 

Kash

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Craig Piper
New
 Contributor
  • Craig Piper
  • Author
  • New
 Contributor
  • 2 replies
  • September 30, 2023

Thanks for reply. All good but won't move out and in just too much work. Will wait til 6 months and do it. 

Kash
iD Mobile Employee
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  • Kash
  • iD Mobile Employee
  • 8193 replies
  • October 2, 2023

@Craig Piper,

No worries, if there is anything that you need help with in the meantime, please let us know.

 

Kash

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