I need to talk to a real person about my direct debit and my phone number. I am beginning to wish I had never come away from O2. At least you had customer services to call
Question
why can't you talk to someone to sort out these problems
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+10Like many companies you can only deal with them online, CHAT primarily.
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+26You can’t speak to a real person on the telephone because iD Mobile are 100% online for help & support.
If you’re after a telephone customer support service, you’ll need to switch to a mobile service provider that provider telephone support - good luck
All I can say about the ‘Online Help and Support’ is, iD mobile really need to make a damn good EFFORT in helping people. One point… There are no real answers for “Sorry, your service does not allow access to this number”.
+26Clipper wrote:
All I can say about the ‘Online Help and Support’ is, iD mobile really need to make a damn good EFFORT in helping people. One point… There are no real answers for “Sorry, your service does not allow access to this number”.
That’s usually caused by a network routing issue.
You can also ‘talk’ to iD customer service privately using Facebook Messenger, or by Twitter DM.
The agents work until at 8pm on weekdays (6pm at weekends).
+24Hi
Welcome to the Community!
Did you manage to get in touch with somebody?
If you still require assistance, please let us know here.
Kash
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