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why cant i access my bills?

MaryJane6
New
 Contributor

Every time I try to see my bill it just says ‘oops somethings gone wrong’ 

Best answer by Tyler C

Hey there @MaryJane6, sorry to hear that. Have you also tried via both the iD Mobile app, as well as the iD Mobile website? Does the same happen when logged into both please?

 

Thank you,

Tyler

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3 replies

Tom
iD Mobile Employee
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  • Tom
  • iD Mobile Employee
  • 8484 replies
  • April 5, 2024

Hi @MaryJane6 

 

Sorry to hear this, are you able to try another device?

 

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
MaryJane6
New
 Contributor
  • MaryJane6
  • Author
  • New
 Contributor
  • 1 reply
  • April 5, 2024

Hi Tom

Yes I tried on our PC but the same thing happens - any other ideas? 

Tyler C
iD Mobile Employee
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  • Tyler C
  • iD Mobile Employee
  • 4825 replies
  • Answer
  • April 11, 2024

Hey there @MaryJane6, sorry to hear that. Have you also tried via both the iD Mobile app, as well as the iD Mobile website? Does the same happen when logged into both please?

 

Thank you,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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