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Question

why have i been over charged

  • 14 October 2020
  • 1 reply
  • 8 views

My Bill for each month is £34.99 however in some months, June July and September I have been charged £39.99. Why is that? Can I have a refund? Thank you

1 reply

Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • October 16, 2020

Hello @Sevinyildirim,

Have you tried viewing the PDF bill via the iD app/account?

We provide a full breakdown each month of your bill and the extra charges.

 

Try scrolling down the page to see what the charges are for, for each bill.

 

Mohammed