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Why is eSIM support broken in your Samsung Galaxy s22?


The eSIM support seems to….not work. I am trying to install a secondary eSIM and it just shows me a Samsung waiting indicator and then fails out. If you are blocking this it’s illegal as the gadget is from 2022 and the contract issued in 2023; carrier locking was banned in 2021.

Best answer by yorksranter

Follow up on this: no, it's not carrier blocked but what will happen is that installing an eSIM may corrupt something related to the baseband, and you’ll have to factory reset the phone. You can back it up, I used a USB stick, but don't back up settings. It seems to be a Samsung known issue but I haven't dared try again

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3 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • 6637 replies
  • July 16, 2024

Hey there @yorksranter, welcome to Community!

 

I’d recommend contacting our live-chat to look into this ASAP for you:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler

 


  • Author
  • New Contributor
  • 1 reply
  • Answer
  • July 16, 2024

Follow up on this: no, it's not carrier blocked but what will happen is that installing an eSIM may corrupt something related to the baseband, and you’ll have to factory reset the phone. You can back it up, I used a USB stick, but don't back up settings. It seems to be a Samsung known issue but I haven't dared try again


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8756 replies
  • July 29, 2024

Hi @yorksranter 

 

Glad to hear you found a fix for this.

 

As a small note for locked devices, we haven’t locked Android phones ever and haven’t locked iPhones since 2018.

 

Tom