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why is the app not showing minutes text and data allowance

A
Active Contributor

The app worked when I first joined iD then when the app was updated it won’t show my allowances. 

I can log in to see my bills

Best answer by Tyler C

Hey there @Richard Ampong, we’re glad to hear. If you’re seeing the incorrect plan on the app/website, please contact our live-chat to check this out:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler

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    7 replies

    Lauren K
    iD Mobile Employee
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    • Lauren K
    • iD Mobile Employee
    • 479 replies
    • May 31, 2024

    Hi @AliG246, I’m sorry to hear that. We’re aware of an issue in which some customers aren’t able to view their allowances/usage in the app. We’re looking into this internally. 

    Are you able to try logging into your account online to see if this works?

    Login (idmobile.co.uk)

    -Lauren

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      AliG246
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    Active Contributor
    • AliG246
    • Author
    • Active Contributor
    • 9 replies
    • May 31, 2024

    Thanks for your reply Lauren all sorted now thanks

    andewhite
    1 person likes this
    • andewhite
      andewhite
    Kash M
    iD Mobile Employee
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    • Kash M
    • iD Mobile Employee
    • 8193 replies
    • June 5, 2024

    Hi @AliG246,

    Glad to hear that this is resolved.

    If you require further assistance, please let us know.

     

    Kash

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      AliG246
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    New
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    I tried the solution above but didn’t work

    Kash M
    iD Mobile Employee
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    • Kash M
    • iD Mobile Employee
    • 8193 replies
    • July 9, 2024

    Hi @Richard Ampong,

    Some users are still having issues and it is being worked on.

    If you are still having problems, please contact our Live Chat Team.

     

    Kash

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    R
    New
 Contributor

    I can now see my data , text and call allowance. But my plan has been changed from 30GB data to 10GB Data?

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • 5144 replies
    • Answer
    • July 26, 2024

    Hey there @Richard Ampong, we’re glad to hear. If you’re seeing the incorrect plan on the app/website, please contact our live-chat to check this out:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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