Sirs,
I acknowledge receipt of your emails of 23/11, 30/11 and 1/12/ 2024.
I CANCELLED MY DIRECT DEBIT DELIBERATELY, SO THAT I COULD GRAB YOUR ATTENTION AND HAVE YOU CONTACT ME. Quite simply, otherwise I find the communication skills of your company appalling. I will outline here my experiences with your company, and why I am happy to be a client no longer.
Having bought from you a MotorolaRazr 40 Ultra, I virtually never used its associated SIM, since I already had an eSIM with THREE, my main supplier at that time.
Early this year the Razr developed a white streak in the middle of its screen, presumably the result of missing pixels. In any case,I was concerned that it might get worse, so I decided to have it repaired under warranty.
My enquiries told me that the phone had NOT been supplied by ID Mobile, but by your parent company, Curry's, a company I never normally deal with because of its reputation and my own previous bad experience.
Nevertheless I was unfortunately forced to take my phone to Curry's at Kingston Park, Newcastle, where it was taken from me by “Rick”, according to his badge, who made a show of knowing what he was doing. He informed me my phone would be returned to me within 10 days, but, interestingly, was unable to tell me where it would be repaired.
I then made dozens of fruitless phone calls, and was finally able to retrieve my own phone after more than a month. It had not been repaired - “it can't be fixed”. Not only had Curry’s shown your own atrocious communication, but I was left wondering “ If they can’t do a fairly simple repair job on a phone, why are they allowed to sell them?’
After that I contacted the manufacturers, Motorola,to be told in an email from Georgios there ( Ref:240309-000456) “Curry’s were aware they are not certified to repair our devices, yet they persist in removing the phones from their customers for “repair”, when they know they are unable to without voiding the warranty”.
As far as I am concerned, this is tantamount to selling the device to me without a Manufaturer’s Warranty! Even if the phone had been sold to me with Curry’s own warranty, which I doubt, even if this had been explicitly stated to me, I would not have gone ahead and bought the phone. Perhaps “Rick” at Kingston Park was awarded a bonus for once again continuing the process of pulling the wool over a customer’s eyes. Well done, Curry’s! How many other brands of phone should you not really be selling?
I recently decided to economise by getting rid of one of my Wi-Fi accounts, and unfortunately decided to send a PAC code to transfer my number, which I have had for about 20 years, to ID Mobile. That is where inefficiency and poor communication set in.
The first time I received a text telling me my number had been successfully moved, I was unable to make or receive calls. I had established by then that normal paths were never answered, and had to initiate contact by raising a complaint.
On the second occasion I could indeed receive calls on my old number, but could not make any. I was told to wait longer!
Only on my third call ( on14/10/24) Zizipho informed me that my contract was for a PAYG SIM only! Originally it had been ( and as far as I was concerned still was, since I had made no change) a contract that allowed for unlimited everything! Perhaps early on, ID Mobile realized its SIM was not being used, and could make money out of me as if it were. The fee of 45 GBP-odd was charged for many months, thereby paying off the cost of the phone early, and making a handsome profit on the whole transaction.
I confirmed the status of the PAYG SIM by loading it with 5
GBP. Sure enough, the phone worked immediately.
For all of the above reasons, my Direct Debit will remain stopped. I consider that I have no further debt towards either ID mobile or Curry’s - on the contrary, a generous gesture of apology and regret on your behalf would not go amiss.
If, however, you disagree with my proposal, I shall lay the matter, with all evidence and correspondence, before:
Fraud Squad
Office of Fair Trading
Communication Ombudsman
Which
In the highly unlikely case of those entities finding against me, should your company foolishly decide to chase a few pounds, I shall take the matter up with what used to be called the Small Claims Court - now simply the Magistrates Court. There it is purely a matter of common sense, not legal precedence, which is why I have won three cases there so far. Perhaps you may wish to take into account that, as a person of nearly 79 years, with a triple bypass behind me, diabetics, and hypertension liable to easily lead to a stroke, the court is likely to look unfavourably on attempts to dupe or harass such a person in any way, and therefore will award the maximum 5,000 GBP.
Should I, however, never hear from ID Mobile again, I shall take this as a tacit acceptance of my proposals, and of no further outstanding debt.
Yours
Peter
Mallon
