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Question

wifi calling samsung s22 plus


C Lar Key
Community Member

why doesnt wifi calling work? ive just joined id mobile and the signal where i live is awful, wifo calling is active in my settings samsung s22 plus, but the wuality is awful, nobosy can here me, however ive never had this issue before with previous pro iders 

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4 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12420 replies
  • August 16, 2023

Hey @C Lar Key, reading your forum post it sounds like iD WiFi Calling service is available on your Galaxy S22 handset, but the call quality is awful?

Did you use the Galaxy S22 with your previous providers?

Perhaps you could setup a VLAN on your home Wi-Fi network, for any devices needing to use iD WiFi Calling, and set a high quality of service for this VLAN.

 


Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • August 17, 2023

Hey @C Lar Key,

If your device is set to Airplane mode, then you enabled WiFi and connect to it as well as turn on WiFi Calling, are you able to make calls?

 

Mohammed

 


  • New
 Contributor
  • 2 replies
  • September 2, 2023
C Lar Key wrote:

why doesnt wifi calling work? ive just joined id mobile and the signal where i live is awful, wifo calling is active in my settings samsung s22 plus, but the wuality is awful, nobosy can here me, however ive never had this issue before with previous pro iders 

Try changing the WiFi calling preference from mobile to WiFi. This helped me with a different network. Also worth noting that S22 series are not currently on the supported list as per this thread https://community.idmobile.co.uk/device-phone-support-26/samsung-s22-wifi-calling-55774

 


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • September 4, 2023

Hi @Caltor,

This is being looked into by the team and they will update it shortly if the handset needs to be added.

 

Kash