Worst network signal ive ever experienced

Hi @OllyT22 

As a member of the team on Facebook, I’m sorry to hear you had this experience there.

Have you tried the SIM card in another device?

It may be that the signal in your area is quite weak on our network.

Please could you let us know the postcode(s) where you’re having these issues?

Do you have these issues everywhere or just certain areas?

Tom

I also have rubbish signal and have since I got the contract out, it's starting to be really bad I use to have it in some spots in my house but now I'm even struggling to even have a phone call with the doctors, I love in the TQ14 post code, I have tried diffent phone with the SIM, I've even had to order another SIM to make sure it wasn't the SIM and still not working, this is shocking considering I am paying monthly for a phone I can't even use!! I am due an updated in 128 days and I will be leaving I've had trouble since I got it!! 

Hi ​@Natashamallen,

Welcome to the Community!

I would advise checking the network coverage and network status in your area using the link below:

• How can I check the network coverage in my area? F.A.Q.

If no issues show and the new SIM didn’t make a difference, please contact our Live Chat Team for further troubleshooting.

Kash

​@Natashamallen 

Without a full postcode I can only guess. However for the TQ14 area Three has announced there are currently issues and that they are working on this. However they have also been switching off 3G in that area too. If you didn’t know iD use Three’s infrastructure

As you can see, the white areas means there is no 3G, the lighter area means 3G is only good outdoors and the darker claims to be both good indoors and outdoors - note I wrote claims, it should be taken with a large pinch of salt.

However, duly noted you have 128 days left, so I’d have to guess to say you may not have tweaked your phone to use either 4G or LTE but either MUST have VoLTE enabled. If you want to adjust your phone you could look here:

• 3G is being switched off and I can't make calls. What do I need to do? F.A.Q.

Now if iD can send an automated email when Three announce 5G is available in our area, why can’t they also send the account holder an email stating 3G is being turned off at our registered address and surrounding area? -  maybe iD should consider doing this IMHO. I personally, not just on these forums, have had to help many others out when they discover their phone isn’t working anymore.