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wrong phone number on device info Iphone

Graham Cronshaw
Community Member

I transferred my number from EE but was given a temporary number when I set my new phone up.

For some reason the temporary number is stored against the phone in device info meaning I get an irritating “message failed to send” message for every text sent although they do go through. I can’t simply just edit the number and it is driving me crazy!

 

Has anyone found a fix for this?

 

Best answer by WelshPaul

Perform a ‘Network Reset’ @Graham Cronshaw. How you do that depends on what device your using. 

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WelshPaul
Platinum 
Contributor
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  • WelshPaul
  • Platinum 
Contributor
  • March 9, 2024

Perform a ‘Network Reset’ @Graham Cronshaw. How you do that depends on what device your using. 

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Kash
iD Mobile Employee
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  • Kash
  • iD Mobile Employee
  • March 11, 2024

Hi @Graham Cronshaw,

Welcome to the Community!

As @WelshPaul mentioned please try a network reset, if that doesn’t fix the issue please let us know the handset make and mode so that we can guide you through other steps.

 

Kash

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P
New
 Contributor
  • Paul D 1971
  • New
 Contributor
  • October 26, 2024

Hi, I have the same issue after porting my number 

iPhone 16 pro max

 

can you advise please

Tyler
iD Mobile Employee
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  • Tyler
  • iD Mobile Employee
  • October 28, 2024

Hey there @Paul D 1971, please try the following:

 

1) Turn off iMessage (Settings > Messages)
2) Restart your phone (by pressing and holding the on/off button)
3) Tap Settings > Phone > My Number and confirm that it is correct. 
4) If it is not correct, please enter the correct number
5) Turn iMessage back to On (Settings > Messages)
6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:"

If you are having issues with step 4 please reset network settings and try again.

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

 

Thanks,

Tyler

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