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Wrongly exceeded my call allowance

  • March 28, 2021
  • 1 reply
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neilsurf
New
 Contributor

I have 500 mins each month to make calls but my limit is at 447 mins. Just made a call to say I have run out of call allowance but clearly have not

Best answer by Rory C

Hi @neilsurf, could it be that you’ve recently made a call that’s exceeded the 500 minute mark and it just hasn’t updated yet?

Are you trying to call a standard number, or is it, for example, an 0845 number?

 

Thank you,

Rory

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1 reply

Rory C
iD Mobile Employee
  • Rory C
  • iD Mobile Employee
  • 1684 replies
  • Answer
  • March 28, 2021

Hi @neilsurf, could it be that you’ve recently made a call that’s exceeded the 500 minute mark and it just hasn’t updated yet?

Are you trying to call a standard number, or is it, for example, an 0845 number?

 

Thank you,

Rory

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