Need to get in touch? The best way to reach us depends on what you need help with:
Lost, Stolen or Fraud?
If your Phone or SIM has been lost or stolen, or you’ve experienced fraud, please contact us immediately.
Fraud Line: Call 0800 652 1928 (9am - 6pm, 7 days a week).
Alternatively, you can contact us via Live Chat.
Automated Phone Service.
Call 7777 from your iD Mobile SIM or 0333 003 7777 from any other phone to access our Automated Services. You can use this line to:
- Check Allowances & Balance.
- Make Outstanding Payments.
- Upgrade your phone or Change your plan.
- Register your phone as Lost or Stolen.
- Hear about Roaming Charges.
iD Community.
The iD Community is a great place to get advice from other iD Mobile customers and our team.
Create a new topic to ask a question, or search the site to see if your question has already been answered.
Social Media.
You can send us a Direct Message on our social channels. One of our team will get back to you as soon as they can.
- Facebook: Tag or DM @iD Mobile
- Instagram: DM @idmobileuk
Live Chat.
Whether it’s day or night, our Chat Bot is ready to answer your questions instantly. It can give you step-by-step guidance on all sorts of topics. To get the best results, try using short keywords like:
- ‘Bill’
- ‘Data allowance’
- ‘How do I change my plan?’
Visit our Live Chat page to get started.
Need to speak to an agent?
If the bot can’t sort it, our human Live Chat team is available:
- Mon - Fri: 9am - 8pm
- Weekends & Bank Holidays: 9am - 6pm
Please note: The Live Chat button might take a few seconds to pop up. Pop-up blockers can also hide it, so try turning those off if you can't see it.
Accessibility Services.
We offer specialised services designed to make communication easier for customers with hearing or speech difficulties, visual impairments, or other accessibility needs.
View our Accessibility Services
How do I make a complaint?
If you’re unhappy with an iD product or service, please let us know so we can do everything we can to put things right.
