My daughter has bought a new 1 month bundle today (December 31st), but it says the bundle will expire on 16th Jan. Any idea why?
Thanks,
+25Hi
Are you the account holder or is your daughter?
If you’re the account holder, please let us know so we can get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.
Tom
She is the account holder, but she is under 16 and I have legal parental responsibility, so you can deal with me.
+24Hey there
Can you send a screenshot of what you’re seeing please?
Also, you could contact us via our live-chat for more instant responses if you prefer:
https://www.idmobile.co.uk/live-chat
Thanks,
Tyler
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