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Rubbish service phone doesnt work on iD

  • January 23, 2025
  • 2 replies
  • 58 views

Massive problem. Ordered iPhone 16 pro max(wanted to keep my iPhone XR but it was dying) Sent PAC number to id. Giff gaff said all done. So on settings my phone still says this iPhone phone number is the temp one is sent. I can’t phone people on normal phone nor they me. My pics emails etc have all been transferred over ok to my phone. What’s app calls and messenger works ok.  When my phone rings my old xr still rings so have turned it off. Won’t connect to my car at all which is usually a simple process. It won’t let me do loads. Getting very stressed and want to throw in the bin. Does anyone have any ideas please please? 

2 replies

It’s a bloody nightmare I was stuck for a little bit after I did my shopping as I wanted to order a taxi 


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 4297 replies
  • January 24, 2025

Hey there ​@TILLYBunty & ​@Lorraine Chapman

 

We're aware of a network wide issue that was affecting services, and we believe this has now improved for most customers, so please restart your phone and attempt to call. We sincerely apologise for any inconvenience caused, and really appreciate your patience.

 

Updates can be found here:

 

https://community.idmobile.co.uk/contacting-id-183/we-are-aware-that-some-customers-are-experiencing-issues-making-and-receiving-calls-72269

 

Thanks,

Tyler