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Countrywide fault

  • January 23, 2025
  • 3 replies
  • 98 views

There seems to be a countrywide fault, Wales, England and Scotland.
How lond will ID mobile be down ??

I have only been with them a few weeks. Not a very good start.

3 replies

  • New
 Contributor
  • 1 reply
  • January 23, 2025

Hi, I have been with them since August, and not had any trouble til today. Guessing it's the weather? 


Tyler
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 4543 replies
  • January 24, 2025

Hey there ​@scorpio48 & ​@Ma Cla,

 

We're aware of a network wide issue that was affecting services, and we believe this has now improved for most customers, so please restart your phone and attempt to call. We sincerely apologise for any inconvenience caused, and really appreciate your patience.

 

Updates can be found here:

 

https://community.idmobile.co.uk/contacting-id-183/we-are-aware-that-some-customers-are-experiencing-issues-making-and-receiving-calls-72269

 

Thanks,

Tyler


  • Author
  • New
 Contributor
  • 4 replies
  • January 24, 2025

Phone back up and running this morning.