I have just been to the USA and despite paying my monthly bill and paying for extra minutes as advised, all calls remained blocked until I returned to the UK and the “capped limit “ is set at the maximum. I had a call termination while at my son’s bedside in hospital contacting his insurers. I had the same problem in Holland 3 months ago while trying to call a breakdown service. Despite visiting the app, there is no way to get help or restore the service. I have been unable to make calls for 12 days until returning to the UK. How do I get a refund before I terminate my subscription?
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