I am beyond frustrated. Have spent since Tuesday without a fully working phone. First sim - no sim no service msge. Same with second one. Have done live chat 4 times. Was told they activated my sim last night. No joy. Sim doesn't work in other handsets. My phone is not locked. I can't get onto my account as it keeps taking me that stupid succes page on the wrbsite then can't go further. I have asked them to email my pac code to me and terminate my contract but they told me they can't email a pac to me. What on earth kind of service is this?
Hi
Thank you for reaching out to us here on the community.
We are very sorry to hear of the issues you are experiencing with the service.
We would be happy to look in to this further for you.
Before we move on to troubleshooting, activating the SIM can take a little longer sometimes and I see you mentioned the SIM was activated the night before posting.
Has there been any changes or progress since then? If not, please do let us know and we will proceed with troubleshooting the issue.
Thanks,
Nat
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