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id mobile sorry your service does not allow access to this number

  • January 9, 2025
  • 1 reply
  • 16 views
C
New
 Contributor

I keep getting a voice message ‘sorry your service does not allow access to this number’ when I try to ring out.

It first happened when I was cut off from a telephone conversation yesterday at 18.20.  I’ve not been able to make any calls since.

I have switched my phone off several times & installed an update, but it remains a problem.
 

Any ideas how to resolve this issue? 

    1 reply

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2277 replies
    • January 10, 2025

    Hello ​@chezh004 

     

    Thank you for reaching out to us here on the community. 

     

    We are sorry to hear you are experiencing issues with calls.

     

    Is this happening when you call one particular number or all calls please?

    Can you please confirm your postcode and the make/model of your handset?

     

    Thanks, 

     

    Nat 

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