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Not sure what to do. help please

P
New
 Contributor

I bought a new phone with contract last week but the phone is not suitable. So I’ve spoke to them and I have to return it it will be be cancelled and my number which I brought from o2 will revert to a payg. I was told to either go elsewhere with my number then after a month I can then bring the number back to Idmobile. 
 

I don’t want to have to change my number and I don’t have a spare phone and my friends don’t. 
 

im not brilliantly tech these days and can’t get my head round this. 
 

can anyone come up with a solution for me please

 thanks 

    3 replies

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8408 replies
    • March 5, 2025

    Hi ​@Puremagic 

     

    Sorry to hear this, if you’ve returned a plan, after the return completes we’ll be able to issue a PAC code so that you can keep your number with another network, I’m unsure exactly the issue here, please let us know any further details so we can advise further.

     

    Tom

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    P
    New
 Contributor
    • Puremagic
    • Author
    • New
 Contributor
    • 2 replies
    • March 5, 2025

    I was told I had to do the above but I was hoping for something easier. I can’t not have a phone for medical reasons and I don’t have a spare

    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • 8408 replies
    • March 5, 2025

    Hi ​@Puremagic 

     

    I can only advise to purchase your new plan and initiate the port as soon as possible (after having returned).

     

    Tom

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