Hi I’ve recently changed from a sim only plan to a new contract, however they’re still taking the Sim only charge from my bank on top of my new monthly plan… is there any way to speak to someone about this?
Charged Twice
+25Hi
It sounds like you haven’t changed your existing plan, but instead purchased a new, separate plan.
Have you been given a new mobile number?
Tom
Reply
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Not the answer you were looking for?
Create a new topic and ask a question to the iD Community.
Create a topic
Log in to the iD Community.
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Social Login
Log in with Facebookor
Please enter your email address. If it matches our records, we'll send you instructions to reset your password.