Not receiving text messages

​@MAK1971  Afternoon to you 3 are fully aware of said problem and are working on the problem. It's effecting some customer's.

Some customer's that previously could not receive or send text can finally do so. Try turning of your phone and turning it back on as suggested by some customer's. 

Also is this happing no matter the postal area you're at? 

Just have a look to see on the network status checker if any known issues have been reported. 

https://www.idmobile.co.uk/help-and-advice/coverage

Joe 

Hi. Thanks for your reply. Yes, it’s happening in different postal areas. I’ve tried switching off and on multiple times and there are no outage problems reported. How will I know if and when this issue is resolved? 

​@MAK1971  Best is to use the live chat to speak to an agent give them as much detail as possible and let them know you done all possible checks and test. And just to add mention the was an issue with text messaging effect some customer's mid week.

Type in the message box To Speak to someone. 

https://www.idmobile.co.uk/live-chat

Our Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays

Joe

Hey there ​@MAK1971, sorry to hear that.

The overall issue for some customers not receiving texts has been resolved by Three UK. Can you confirm if you’re still having the same issues?

Thanks,

Tyler

Hi. It seems to be working for me but my partner is still having problems and not receiving text messages. My partner is also with ID mobile. 
 

Hi ​@MAK1971 

Okay, please have them get in touch so we can assist them directly.

Tom

Thanks. Should he post on this message forum? 

Hi again. My partner has just received a load of messages so we’re hoping that the problem fixed for him too. Thanks 

Hi ​@MAK1971 

Glad to hear.

Tom