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outgoing calls to 0333 numbers

  • January 30, 2025
  • 2 replies
  • 166 views
L
Community Member

I cannot currently ring any number beginning 0333. As soon as I dial out the calls ends straight away. Has anyone got advice please. I can call 0345 ok but not any 0333 numbers which ironically includes the ID helpline! 

    2 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • 1213 replies
    • January 30, 2025

    Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Linnie 

    The advisers work until 8pm on weekdays - just tell the 24/7 chatbot you’d like to “talk to a person”. 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2277 replies
    • February 1, 2025

    Hi ​@Linnie 

     

    Thank you for getting in touch. 

    We are very sorry to hear you are experiencing issues when attempting to call 0333 numbers. 

     

    Can you please confirm if you have been able to raise this with the Live Chat team? If not, please let us know and we will look in to this further. 

     

    Thanks, 

     

    Nat 

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